AI Capabilities

WAzion includes a powerful AI assistant that can summarize conversations, analyze sentiment, generate smart replies, auto-tag customers, and more.

AI Summary

Generate a summary of any conversation:

curl

curl -X POST https://www.wazion.com/api/mcp/ \
  -H "Content-Type: application/json" \
  -H "Authorization: Bearer $WAZION_TOKEN" \
  -d '{
    "jsonrpc": "2.0",
    "method": "tools/call",
    "params": {
      "name": "get_ai_summary",
      "arguments": {
        "phone": "+34600000000",
        "summary_type": "detailed"
      }
    },
    "id": 1
  }'

Python

import requests

def get_ai_summary(token, phone, summary_type="quick"):
    return requests.post(
        "https://www.wazion.com/api/mcp/",
        headers={
            "Content-Type": "application/json",
            "Authorization": f"Bearer {token}"
        },
        json={
            "jsonrpc": "2.0",
            "method": "tools/call",
            "params": {
                "name": "get_ai_summary",
                "arguments": {
                    "phone": phone,
                    "summary_type": summary_type
                }
            },
            "id": 1
        }
    ).json()

# Quick summary
result = get_ai_summary("wz_abc...", "+34600000000", "quick")

# Detailed summary
result = get_ai_summary("wz_abc...", "+34600000000", "detailed")

Summary types:

• quick -- Brief one-paragraph summary
• detailed -- Full analysis with key points
• action_items -- Focused on next steps

Sentiment Analysis

Analyze the emotional tone and intent of a conversation:

{
  "method": "tools/call",
  "params": {
    "name": "get_sentiment_analysis",
    "arguments": {
      "phone": "+34600000000"
    }
  }
}

Returns:

• Score (0-10): Overall sentiment
• Category: positive, neutral, tension, negative
• Intent: What the customer wants
• Urgency (0-10): How urgent the matter is
• Tip: Suggested approach for responding

Sentiment Trend

Track how sentiment evolves over time:

{
  "method": "tools/call",
  "params": {
    "name": "get_sentiment_trend",
    "arguments": {
      "phone": "+34600000000",
      "days": 30
    }
  }
}

Without a phone, returns trends across all conversations.

Smart Reply Suggestions

Get AI-generated response suggestions based on the conversation context:

{
  "method": "tools/call",
  "params": {
    "name": "get_smart_reply_suggestions",
    "arguments": {
      "phone": "+34600000000",
      "tone": "friendly"
    }
  }
}

Returns 3 suggested replies with different approaches.

Auto-Tag Customer

Let AI suggest relevant tags for a customer based on their conversation:

{
  "method": "tools/call",
  "params": {
    "name": "auto_tag_customer",
    "arguments": {
      "phone": "+34600000000"
    }
  }
}

Auto-Categorize Conversations

Batch categorize recent conversations by topic, intent, and priority:

{
  "method": "tools/call",
  "params": {
    "name": "auto_categorize_conversations",
    "arguments": {
      "hours": 24,
      "limit": 50
    }
  }
}

Translate Conversation

Translate the last messages of a conversation to another language:

{
  "method": "tools/call",
  "params": {
    "name": "translate_conversation",
    "arguments": {
      "phone": "+34600000000",
      "target_language": "en",
      "last_n": 20
    }
  }
}

Prompt Management

Configure the AI personality and instructions:

Tool	Description
get_prompt	View the current AI prompt
save_prompt	Update the AI prompt (requires confirmation)
get_prompt_history	View previous prompt versions
rollback_prompt	Revert to a previous version
improve_prompt	AI-powered prompt analysis with scores
apply_prompt_instruction	Generate modified prompt from an instruction
restore_default_prompt	Get the default prompt

Auto-Learning

The AI can learn from conversations automatically:

Tool	Description
toggle_autolearning	Enable/disable auto-learning
list_knowledge_snippets	View learned facts
update_knowledge_snippet	Approve, reject, or edit a fact
smart_knowledge_update	Update facts based on new information
get_autolearning_stats	Statistics about learned knowledge
get_autolearning_metrics	Performance metrics
sync_knowledge_now	Force sync to Vector Store

Web Search

Enable the AI to search the internet when needed:

{
  "method": "tools/call",
  "params": {
    "name": "toggle_web_search",
    "arguments": {
      "enable_web_search": true
    }
  }
}

Image and Media Analysis

Enable automatic analysis of images, PDFs, and audio messages:

{
  "method": "tools/call",
  "params": {
    "name": "toggle_auto_describe_images",
    "arguments": {
      "auto_describe_images": true
    }
  }
}

All AI Analysis Tools

Tool	Description
get_ai_summary	Summarize a conversation
get_sentiment_analysis	Analyze sentiment and intent
get_sentiment_trend	Track sentiment over time
get_smart_reply_suggestions	Generate reply suggestions
auto_tag_customer	Suggest tags for a customer
auto_categorize_conversations	Categorize conversations by topic
translate_conversation	Translate conversation messages

Gotchas

• AI operations consume credits. Check balance with get_credits_info.
• The summary_type parameter accepts quick, detailed, or action_items.
• Sentiment analysis returns a score from 0 (very negative) to 10 (very positive).
• Auto-learning improvements can be reviewed and reverted from the prompt history.